Safety Tips

As the world advances in technology fraudsters are also advancing and becoming more clever. These criminals continue to explore new ways to deceive people in the online world as they look for their next victim. Online banking is nice and convenient. But it does come with certain risks. Just as you hear of people being robbed at ATMs, or having their cards cloned, so online accounts are also a point of vulnerability.

  • To enjoy a secure experience, the following Safety Tips for Online Banking are being offered: Fraudsters can lure you to enter your user ID and password at a fake web site that resembles your bank. Always check the URL of your bank's web site. If you see
  • anything other than the bank's genuine URL, you know it is fake. Never enter your user ID or password or such sensitive information without ascertaining that you are on the right web site.
  • Check your bank's Internet policy.
  • Some banks avoid easy-to-guess passwords, like first names, birthdays and telephone numbers. Try to have an alphanumeric password that combines alphabets and numbers.
  • Keep your operating system and browser up- to-date with the latest security patches. Install these only from a trusted web site.
  • Always log out when you exit the online banking portal. Close the browser to ensure that your secure session is terminated.
  • Never exit simply by closing the browser.
  • Install a personal firewall to help prevent hackers from gaining unauthorised access to your home computer, especially if you connect to the Internet through a cable or a DSL modem. Of course, your anti-virus software should be updated every day.
  • Many banks have a 'last logged in' panel on their web sites.If your bank has it, check the panel whenever you log in. If you notice irregularities (like you are logging in after two days, but the panel says you logged in that morning!), report the matter at once to the bank and change your password immediately.
  • Don't use the embedded links in any e-mail to get to any web page. Type the link address (URL) in your web browser.
  • Don't open, run, install or use programmes or files obtained from a person or organisation you do not know or from someone who is not a reputed vendor.
  • Don't leave the PC unattended after keying in information while transacting on the web site.
  • Don't fill out forms in e-mail messages that ask for personal financial information, like account or credit card numbers.
  • Don't, in response to any e-mail, provide your online banking user ID, passwords, credit and debit card numbers.
  • No bank's representative will ever ask for your user ID/ credit or debit card number/ password in any form. If they do, change the bank!
  • Don't select the option on browser that stores or retains user name and password (ie Auto Complete).